ABSOLUTELY NO REFUNDS unless error is made by the seller “Xtreme Kurves”. Exchanges are only allowed on waist trainers only. NO FULL BODY GARMENTS, SWIM SUITS OR BUTT LIFTERS CAN BE EXCHANGED.

We do NOT change sizes, addresses, nor items on orders once they are placed. We will initiate a refund: you may reorder.

WE DO NOT EXCHANGE SALE ITEMS! ONCE AN ITEM IS ON SALE THAT IS CONSIDERED A FINAL SALE WHICH CANNOT BE REFUNDED!!

We offer exchanges ONLY! NO REFUNDS!

We allow one exchange per order; so please be mindful of the item and size prior to checking out. We stop at a size 6xlarge on waist trainers and some shape wear. We do not provide refunds under ANY circumstances. A store credit will be provided even if the 6xlarge cannot fit. NO REFUNDS!

Please get approval before shipping any garments back. Approval must be made by contacting us via email ONLY xkcustomercare@gmail.com. Must ship back 72 hours from the date of arrival. THE BUYER IS RESPONSIBLE FOR ALL SHIPPING CHARGES. We, Xtreme Kurves, is not responsible for any shipping charges regarding an exchange. Please allow 24-48 hours (WEEKENDS ARE NOT INCLUDED) for a response in regards to your exchange. Please keep in mind we do check for wear and tear. Once approved; a credit code will be sent via email. Your credit is good for items that are same amount credited or more; we do not apply refunds or apply credit to a shipping expense. Credits DO NOT EXPIRE!

Effective Immediately We will no longer approve damaged returns. Please send product back in original bag, with tags; we have the right to refuse and refund minus 30% plus the shipping fee for any damages applied to our products!

Preorders: Preorders are allowed on certain products per the owners approval. Preorders are provided with an exact date when the item will be shipped. It is imperative that the buyer read the details provided for “preordered items”. Once a preorder is placed; it is treated like a regular order. You, the buyer; will be charged a restock fee of 20% if you are seeking a refund after 3 days from the initial purchase. Preorders are held products that are guaranteed for you which takes from our stock count. Sizes, addresses or items cannot be changed on preorders. Our preorders come as high demand products and a fee will be charged for with holding this product from being purchased. If multiple items are purchased with a preorder we will “not” ship separately; it will ship with the preorder unless you pay for the additional shipping expense. you may request this by emailing: xkcustomercare@gmail.com

Damage Products:

There is a 30 day warranty on WAIST TRAINERS ONLY! Your 30 days start from the day your package shows delivered on the USPS website! If your product shows delivered successfully past 30 business days; we are no longer responsible for damaged products in which we consider wear and tear. This policy is for waist trainers; items that are consider under this category (4290 Vest of any kind & 4900 waist trainer) This does not apply to shape wear! WE WILL NOT REPAIR NOR EXCHANGE SHAPE WEAR.

Repairs:

Please allow 7 business days for your damaged product to be repaired. Once your repair is received and completed; you will receive an email and your item will be immediately shipped out. We, Xtreme Kurves, will be held accountable for all shipping expenses related to repairs ONLY!

Lost, Stolen & Damaged Packages

We, Xtreme Kurves, will not be held accountable for any lost, stolen or damaged packages once shipped or through transit with USPS. Most packages come with insurance up to $100.00; if you are unsure and want to add additional insurance please email info@xtremekurves.com to do so. If your package is over $100.00 the order will automatically be applied to your order. In the event you order is indeed lost, stolen or damaged please contact USPS immediately for assistance! USPS number 1-800-275-8777